Terms of Use
Last updated: 11/04/2026
1. About these Terms
These Terms of Service (“Terms”) govern your access to and use of the CRXAI platform, website, desktop applications, plugins, APIs, and related services (together, the “Service”), provided by CyberrealityX Ltd (“CRXAI”, “we”, “us”, or “our”).
By creating an account, accessing, or using the Service, you agree to these Terms, our Privacy Policy, and any applicable plan-specific terms, policies, or fair use rules published by us from time to time.
If you use the Service on behalf of a company, university, practice, or other organisation, you confirm that you have authority to bind that organisation, and “you” includes both you and that organisation.
2. Eligibility
You may use the Service only if you can form a binding contract with us and comply with these Terms and all applicable laws.
You must not use the Service if you are prohibited from doing so under applicable sanctions, export controls, or other laws.
3. The Service
CRXAI provides AI-powered tools for ideation, image generation, visualisation, editing, enhancement, and related workflows for the built environment and creative industries.
The Service may include different plans, features, model access levels, storage limits, credit systems, and usage restrictions. Your use of the Service is limited to the features and allowances included in your current subscription or plan.
We may update, improve, modify, suspend, or discontinue features from time to time. Where changes materially affect paid subscriptions, we will provide reasonable notice.
4. Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must provide accurate information and keep it up to date.
You must notify us promptly if you believe your account has been accessed without authorisation.
We may suspend or restrict access where reasonably necessary for security, legal compliance, non-payment, abuse prevention, or suspected breach of these Terms.
5. User Content
“Input” means any prompt, text, image, drawing, model, file, photograph, sketch, or other material you upload, submit, or use with the Service.
“Output” means any image, text, or other material generated or returned by the Service in response to your Input.
You retain ownership of your Input, subject to the rights you grant us in these Terms.
You represent and warrant that you have all necessary rights, permissions, and authority to upload and use your Input and that doing so does not infringe any law or third-party rights.
You must not upload or use content that is unlawful, defamatory, infringing, confidential without permission, malicious, or otherwise prohibited by these Terms or our policies.
6. Plan Types and Content Use
6.1 Free Plan
If you use a Free plan, you acknowledge and agree that:
a. Outputs generated under the Free plan may be displayed publicly within CRXAI, including in the Explore library, community showcases, product previews, or similar public-facing areas of the Service.
b. CRXAI may use Free plan Inputs and Outputs to operate, maintain, improve, test, develop, and train CRXAI services, models, and related systems.
c. Free plan content should be treated as non-private. You must not use the Free plan for confidential, sensitive, client-restricted, or commercially sensitive material.
d. Where indicated in the product, Free plan Outputs may include attribution, watermarking, branding, or usage limitations.
e. If the Free plan is designated for non-commercial or evaluation use, you may not use Free plan Outputs for commercial delivery, paid client work, resale, or commercial exploitation unless we expressly permit this in the relevant plan terms.
6.2 Paid Plans
If you use a paid subscription plan, including Educational, Personal, Professional, Business, or Enterprise plans unless expressly stated otherwise:
a. Your Inputs and Outputs are treated as private by default.
b. We will not use your Inputs or Outputs for model training, public display, or marketing without your explicit consent, except where necessary to provide the Service, maintain security, investigate abuse, comply with law, or enforce these Terms.
c. You may use Outputs generated under paid plans in accordance with your plan scope and these Terms, including for internal, academic, or commercial purposes where your plan allows.
6.3 Educational Plans
If you use an Educational plan, you may use the Service only for educational, teaching, learning, research, or academic purposes unless your plan expressly states otherwise.
We may request evidence of academic eligibility and may suspend or migrate accounts that no longer qualify.
7. Licence You Grant to CRXAI
You grant CRXAI a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, store, and use your Inputs and Outputs as reasonably necessary to provide, secure, maintain, and improve the Service, enforce these Terms, and comply with law.
For Free plan content, you also grant CRXAI a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, display, publish, distribute, and create derivative works from your Inputs and Outputs for public gallery use, service improvement, model training, product development, moderation, quality assurance, and marketing related to the Service.
For paid plan content, any broader use beyond service provision, security, abuse prevention, legal compliance, and support requires your explicit consent.
8. Ownership of Outputs
Subject to applicable law and any third-party model restrictions, and provided you comply with these Terms:
a. For paid plans, as between you and CRXAI, you own any rights we may have in the Outputs generated for you, and we assign such rights to you to the extent legally possible.
b. For Free plans, you may use the Outputs subject to your plan limits, but CRXAI retains the rights needed for public display, service improvement, training, and related uses described in these Terms.
c. Because generative AI can produce similar results for different users, CRXAI does not guarantee that any Output will be unique or exclusively available to you.
9. Privacy and Personal Data
Our handling of personal data is described in our Privacy Policy.
You must not upload personal data, confidential information, or third-party restricted material unless you are legally permitted to do so and the relevant plan supports that use.
Where consent is the basis for a specific use of your content, you may withdraw that consent, and we will act on that withdrawal in accordance with applicable law and our retention and technical limitations. ICO guidance says consent withdrawal must be as easy as giving consent, and privacy information should be clear, accessible, and provided when data is collected.
10. Acceptable Use
You must not:
- use the Service for unlawful, fraudulent, deceptive, harmful, or abusive purposes;
- upload content that infringes intellectual property, privacy, confidentiality, or other rights;
- attempt to reverse engineer, scrape, copy, or extract source code, model weights, prompts, or system behaviour except where allowed by law;
- interfere with the integrity, performance, or security of the Service;
- use automated methods to access the Service in breach of our API or usage rules;
- use the Service to generate illegal, harmful, or prohibited content;
- misrepresent AI-generated content as human-created where law, policy, or professional duty requires disclosure.
We may remove content, suspend accounts, block access, or investigate conduct that we reasonably believe breaches these Terms or creates legal, security, or reputational risk.
11. Intellectual Property
The Service, including software, interfaces, branding, workflows, website content, documentation, and underlying technology, is owned by or licensed to CRXAI and is protected by intellectual property laws.
Except as expressly set out in these Terms, no rights are granted to you in the Service itself.
12. Third-Party Services and Models
The Service may rely on third-party hosting, payment processors, model providers, app stores, plugins, cloud infrastructure, or software components.
Your use of certain features may also be subject to third-party terms.
CRXAI is not responsible for third-party services outside our reasonable control.
13. Availability and Changes
We aim to provide the Service with reasonable care and skill, but we do not guarantee uninterrupted or error-free operation.
The Service is provided on an evolving basis. Features, models, credits, speeds, interfaces, and quality may change over time.
We may carry out maintenance, upgrades, and emergency actions without prior notice where reasonably necessary.
14. AI-Specific Disclaimers
You acknowledge that AI-generated content may be inaccurate, incomplete, biased, inconsistent, or unsuitable for your intended purpose.
You are responsible for reviewing and validating Outputs before relying on them in design, academic, commercial, legal, technical, safety-critical, or client-facing contexts.
CRXAI does not guarantee that Outputs are original, non-infringing, fit for purpose, or suitable for regulatory, contractual, or professional reliance without human review.
15. Fees, Credits, and Billing
Paid plans, credits, and subscription fees are charged at the rates displayed at the time of purchase unless otherwise agreed in writing.
Subscriptions renew automatically unless cancelled before the next billing date.
Credits, if applicable, are subject to the plan rules shown in the product, including expiry, rollover, resolution limits, model access, and fair use restrictions.
We may change pricing or plan features on notice. For material adverse changes to paid plans, we will provide reasonable advance notice.
Failure to pay may result in suspension, downgrade, or termination of access.
16. Cancellation and Termination
You may cancel your subscription at any time through your account settings. Unless stated otherwise, cancellation takes effect at the end of the current billing period.
We may suspend or terminate your access immediately if:
a. you materially breach these Terms;
b. payment is overdue;
c. we reasonably believe your use creates legal, security, abuse, or compliance risk; or
d. we are required to do so by law or by a relevant platform or infrastructure provider.
Upon termination, your right to use the Service ends immediately, but clauses intended to survive termination will continue.
17. Deletion and Retention
We may retain account information, Inputs, Outputs, logs, moderation data, billing records, and technical metadata for as long as reasonably necessary to provide the Service, comply with law, resolve disputes, prevent abuse, and enforce our rights.
For Free plan content used in public galleries, training, or aggregated improvement workflows, deletion requests may not always fully remove past internal model-learning effects or prior public uses, though we will process future removals where reasonably possible and legally required.
18. Confidentiality
For paid plans, we will treat your Inputs and Outputs as confidential except as necessary to provide the Service, investigate abuse, obtain support, maintain security, or comply with law.
For Free plans, Inputs and Outputs are not confidential where these Terms state they may be publicly displayed or used for improvement and training.
19. Indemnity
You agree to indemnify and hold harmless CRXAI, its officers, employees, contractors, and affiliates from claims, losses, liabilities, and costs arising from your Input, your use of the Service, your Outputs, or your breach of these Terms, including claims alleging infringement, breach of confidence, unlawful data use, or unlawful content.
20. Limitation of Liability
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
To the fullest extent permitted by law:
a. the Service is provided “as is” and “as available”;
b. CRXAI excludes implied warranties, including merchantability, fitness for purpose, and non-infringement;
c. CRXAI is not liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profit, revenue, goodwill, data, business opportunity, or reputation;
d. CRXAI’s total aggregate liability arising out of or in connection with the Service shall not exceed the total amount you paid to CRXAI in the 12 months preceding the claim; and
e. where the Service is provided free of charge, CRXAI’s liability shall be limited to the maximum extent permitted by law.
If you make CRXAI available to consumers as well as business users, consumer-facing limitations should be reviewed carefully for fairness and clarity under UK consumer law. CMA guidance stresses that unfair or hidden terms may not be binding.
21. Business Use
Unless stated otherwise, CRXAI is intended primarily for professional, educational, and business use in architecture, design, visualisation, and related fields.
If you offer plans to consumers, additional consumer rights may apply.
22. Changes to these Terms
We may update these Terms from time to time.
If we make material changes, we will provide notice by posting the updated Terms on our website or within the Service, and where appropriate by email or in-product notice.
Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised Terms.
A layered and clearly presented notice approach is recommended by the ICO for privacy information and is also consistent with CMA expectations on prominence and clarity.
23. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, unless applicable law requires otherwise.
24. Contact
If you have questions about these Terms, please contact:
CyberrealityX Ltd
[email protected]
cyberrealityx.com
